Legal
Service Guarantee & Complaints
Last updated: October 4, 2026
Contents
1. The standard we work to
Clear communication, careful work, and respect for your space — from the first conversation to the final check. See the Shan Crown standard on the About page.
2. If something isn't right
If a completed job doesn't hold up, let us know and we'll arrange a follow-up visit to put it right.
3. How to raise a complaint
Reach out through the Contact page with your job reference and details — we aim to respond promptly.
4. Professional conduct
Shan Crown technicians are expected to work tidily, communicate clearly, and treat your home or business with respect on every visit.