Legal
Refund Policy
Last updated: October 4, 2026
Contents
1. How payment works
This website does not take payment directly. Booking and quote requests are free to submit, and payment for completed work is arranged with your technician.
2. Payment for completed work
Payment is due once the agreed work is complete and you're happy with it. Your technician will confirm accepted payment methods on the day.
3. Refund eligibility
If work doesn't meet the standard agreed, we'll return to put it right. Where that isn't possible, a partial or full refund may be offered depending on the circumstances — see the Service Guarantee page.
4. How to request a refund
Get in touch through the Contact page with your job reference and we'll take it from there.